Politique d’expédition
Shipping Policy
Thanks for shopping with www.ctkolys.com.If you need to inquire about the status of the tracked and tracked shipment, you can contact us (ilove2033@outlook.com) or check the shipping website（All-in-One Global Package Tracking | 17TRACK）.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 24-48hours of order confirmation/payment. Orders made on the weekends might experience delay.
Shipping Cost & Transit Time
| Country | Origin of shipment | Estimated Delivery Time | Shipping Cost | Courier |
| USA | USA | 3-5 working days | Free Shipping | USPS/UPS/DHL |
| USA | CN | 7-18 working days | Free Shipping | Wanbang Express/USPS |
| Europe | CN | 7-14 working days | Free Shipping | YunExpress |
| UK/JP | CN | 5-11 working days | Free Shipping | YunExpress |
| AU/SG/CA | CN | 7-18 working days | Free Shipping | YunExpress |
Other countries: 7-20 days
Delivery Time Exceeded
If the order is delivered overtime, our company will make some compensation for you to make up for your loss.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Email: Support@ctkolys.com
